Refund policy
1. Introduction
- This Return and Refund Policy applies to all purchases made from Viabexy and outlines the terms and conditions under which customers may request returns, refunds, or replacements. By placing an order with Viabexy, you agree to the conditions described in this policy. If you have any questions or require assistance, you may contact us via email at support@viabexy.shop, by phone at +1 5055606703, or through our contact page at https://Viabexy.myshopify.com/pages/contact. Our business address is 1204-06 Oak St, Syracuse, NY 13203.
2. Eligibility for Returns
2. Customers may request a return within 30 days of receiving their order. To qualify for a return, items must be unused, in their original condition, and returned with all original packaging and included accessories. Any item that shows signs of use, damage after delivery, or missing components may not be eligible for return or refund.
3. Return Window Conditions
3. The return window is strictly limited to 30 days from the delivery date. Any request submitted after this period will not be accepted. All returned items will be inspected upon arrival to ensure they meet the required standards. Items that do not comply with these conditions may be rejected.
4. Free Return Shipping
4. Viabexy provides free return shipping for all eligible returns within the United States. Once a return request is approved, a prepaid return shipping label will be issued. Customers must use the provided label to ensure proper tracking and handling of the return shipment.
5. Return Process
5. To initiate a return, customers must contact our support team via support@viabexy.shop or by calling +1 5055606703. After confirmation of eligibility, detailed return instructions and a prepaid shipping label will be provided. Customers must securely package the item and send it to our return address at 1204-06 Oak St, Syracuse, NY 13203.
6. Refund Processing
6. Once the returned item is received and inspected, a refund will be issued to the original payment method. Refunds are typically processed within 5 to 10 business days after approval. Processing times may vary depending on the financial institution or payment provider. Customers will receive confirmation once the refund has been completed.
7. Non-Returnable Items
7. Certain items may not be eligible for return, including products that are returned damaged, incomplete, or not in their original condition. However, Viabexy does not offer final sale items, meaning most products remain eligible for return if they meet the required conditions.
8. No Restocking Fees
8. Viabexy does not charge any restocking fees. Customers will receive a full refund for approved returns as long as all return conditions are met and instructions are followed properly.
9. Exchanges Policy
9. Viabexy does not process direct exchanges. Customers who wish to receive a different item must return the original product and place a new order separately. This ensures efficient processing and accurate inventory management.
10. Damaged or Defective Items
10. If an item arrives damaged or defective, customers must notify Viabexy within 48 hours of delivery. Clear photographic evidence must be provided to support the claim. Once verified, a replacement or full refund will be issued at no additional cost.
11. Late or Missing Refunds
11. If you have not received your refund within the expected timeframe, you should first check with your bank or payment provider. If the issue persists, please contact support@viabexy.shop or call +1 5055606703 for further assistance.
12. Shipping Information Related to Returns
12. Orders are processed within 1 to 2 business days and typically delivered within 3 to 5 business days within the United States. Return shipments follow a similar timeframe once approved and dispatched using the prepaid return label.
13. Customer Responsibilities
13. Customers are responsible for ensuring that returned items are properly packaged to prevent damage during transit. Failure to package items securely may result in partial refunds or rejection of the return request.
14. Policy Modifications
14. Viabexy reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Changes will take effect immediately upon posting on our website. Customers are encouraged to review this policy periodically.
15. Contact Information
15. For any questions or concerns regarding this Return and Refund Policy, please contact Viabexy via email at support@viabexy.shop, by phone at +1 5055606703, or by mail at 1204-06 Oak St, Syracuse, NY 13203. You may also visit our contact page at https://Viabexy.myshopify.com/pages/contact for further assistance.